Technical Services

 

EG offers a wide range of custom development and technology integration services to help organizations create, manage and deliver their Educational Technologies. Our customers retain us for the following types of services:

 

Product Selection Support – While companies often have procurement departments, rarely if ever do those departments have any expertise in selecting educational technologies. In fact, without product selection support, companies are more likely to make mistakes by neglecting to add important selection criteria. Thus, our customers look to EG to help write and manage RFP and RFI initiatives.

Implementation Support – Many of our customers benefit from EG premiere support services by using a hybrid of their own staff developers and content engineers alongside our developers, field engineers, trainers and support staff. The result is not only an accelerated and smoother project but also quicker learning times for customer support staff when ‘trailing’ EG experts.
Integration Services – In most instances the new educational product needs to be integrated with other institutional systems and infrastructure. We have a dedicated team of engineers that help you create and end-to-end system
Training and Support Services – When an organization decides to implement a major technology like a new workflow system, content management, digital asset management, or portal solution, typically there is not enough internal staff to perform all the training and desk-side support. Without that kind of support, the success of your project is jeopardized since staff may be less willing to accept change. With EG’s staff with subject matter expertise as well as sensitivity training for when unusual situations arise, your company will have the best onsite training and support to dramatically improve your project success rates.